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PD-Proxy FAQ

What is a VPN?
Why do I need a VPN?
Why should I choose PD-Proxy for my VPN service?
I can't connect to your servers, what should I do?
I Want to try it for free, How can I register?
What are the restrictions of your free accounts?
I have lost/forgotten my Password?
Why can I not connect on certain ports?
I am finding connecting slow, why is that?
I have a stable and high strength of signal on my USB modem but my internet connection is still slow?
What payment methods do you accept?
I want to upgrade my account using paypal, how do I do this?
I want to upgrade my account using GCash, how do I do this?
How can I become an authorized reseller of PD-Proxy?
Is this a remote access VPN to reach my company's servers or my home computer?
Where and when should I use my VPN service?
How does the VPN work?
Will it work over any type of internet connection?
Is the VPN easy to set up?
Do you share my information with any other company?
Why are your prices so low versus your competition?
What types of payment do you accept?
Do you offer a monthly plan?
Do you offer trials?
Do you have a Money Back Guarantee?
Does PD-Proxy work anywhere and everywhere?
Why is a VPN better than a proxy?
Do you keep logs of my activity? Can you monitor my web surfing?
What can I do and not do over the service?
Will my current e-mail work through the VPN?
Does PD-Proxy offer DNS service for complete security and privacy?
What is your uptime?
Do you have bandwidth limits, transfer limits, or censor content?
Will the VPN slow my internet connection down?
Can I share my PD-Proxy connection?
What kind of support do you offer?
Do you support torrents and P2P services?
What Operating Systems do you support?
I am in a country or location that monitors, blocks or censors the Internet - Will you service work for me?
Can I use VoIP over PD-Proxy?
Will the VPN service unblock Skype, Vonage, and other VoIP services if they are blocked in the country in which I am located?
Where are your servers located? Do you issue US and UK IP addresses?
What if I try it and just don't like it?

What the ____ is a VPN?

A VPN, or Virtual Private Network, is technology using hardware, software, or both to secure and privatize data across a network, usually the Internet, by building what techies call an “encrypted tunnel.”

Data passes through this “tunnel,” protected from anyone who tries to intercept it. Even if the data is intercepted, it is hopelessly scrambled and useless to anyone without the key to decrypt it.

Large businesses commonly use VPNs between offices to secure company data, and often provide individual “remote access” VPN solutions to home-based or traveling employees to protect data between them and the company's network.

You also use a VPN when you bank or shop online and see the https:// in your web browser. Unfortunately, the protection with an https:// session is temporary and limited to that specific website.

With PD-Proxy's VPN service, you initiate the secure encrypted tunnel from your side, so it is not dependent on the websites you visit. Your security and privacy is now maintained whether you see an https:// or not.

It's also important to note that your protection and privacy is not limited to just browsing. Our VPN service encrypts and anonymizes all your Internet data to and from our VPN gateways. This includes Skype, IM, streaming, e-mail, as well as browsing.

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Why do I need a “personal” VPN? Isn't my firewall and anti-virus enough?

A pc-based firewall only protects your data on your computer, and anti-virus software only protects you from, well, viruses. Neither protects your data as it flows over your local network, at a Wi-Fi Hotspot, or through your ISP. Without a VPN, your data is completely exposed and can easily be monitored and captured.

As laptops, smartphones, and wireless networks have grown more popular, a great deal more data has become a great deal more mobile. Even with your home ISP or search engines, such as Google, privacy concerns abound. It is more crucial than ever to protect your data, as well as your identity and privacy, with a VPN.

For a MUCH more complete answer, see the section, Why do I need a “personal” VPN?

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Why should I choose PD-Proxy for my VPN service?

Glad you asked. Check out Why choose PD-Proxy for your VPN service?

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I can't connect to your servers, what should I do?

Login to your account https://www.pdproxy.com/control-panel.htm and check if the username/password you are using is correct.

If your password is correct please send an email to support[at]pdproxy.com with the following details:
1. Your Operating System
2. Server on which you are trying to connect. ex: California 1
3. Error message/code (screen of your error is preferable)
4. Attach your debug log from PD-Proxy. This will help us to understand your problem and solve your connection issue. You will receive an answer in maximum 24 hours.

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I Want to try it for free, How can I register?

You can create your free account using this page https://www.pdproxy.com/signup.htm You need to verify your email first before you can use your account

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What are the restrictions of your free accounts?

Some websites are blocked specially download and porn sites. You also have a bandwidth limit of 100MB everyday

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I have lost/forgotten my Password?

Go to Password Reset Page, enter your email address the captcha code and then press the reset password button. Follow the link given in your email to reset your password.

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Why can I not connect on certain ports?

We have had to block certain ports (RDP, SMTP and SSH) as a small minority where abusing our service. This reduces abuse reports by 99% which means we can get on with making the service better!

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I am finding connecting slow, why is that?

Like any route, congestion can slow what should be a fast connection to a halt. When you connect to our servers you have to go through your ISP who then connects you too us. If it happens to take a route that is either very busy or very long it means your connection will be slow. This can happen anywhere along the route although we monitor our network 24 hours a day to ensure we are not the cause.

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I have a stable and high strength of signal on my USB modem but my internet connection is still slow?

Having a high strength of signal doesn't mean that network congestion in your ISP will not occur. Your signal can only tell you that you have a good connection from your USB modem to the tower. Network congestion can still occur from your Cellsite tower to the servers/routers of your ISP.

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What payment methods do you accept?

We only accept GCash and PayPal payments.

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I want to upgrade my account using paypal, how do I do this?

Login to your control panel https://www.pdproxy.com/control-panel.htm and then click the Upgrade to premium button. Select the duration of your subscription and then click the Paypal button to pay for your subscription using PayPal.

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I want to upgrade my account using GCash, how do I do this?

For more details on GCash please visit: http://site.globe.com.ph/web/gcash

If you are ready to subscribe using GCash just send an email to sales[at]pdproxy.com for the payment details where you need to send the GCash payment.

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How can I become an authorized reseller of PD-Proxy?

Send an email to admin[at]pdproxy.com if you want to become one of our authorized resellers.

Is this a remote access VPN to reach my company's servers or my home computer?

We're not a GotomyPC or Hamachi type service. We're providing a secure and anonymous encryption service to the Internet. It has lots of benefits, but it is not a means to link to your home computer or company's systems.

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Where and when should I use my VPN service?

Many of our customers located in countries that block VoIP or censor the Internet use it virtually all the time. Also, those who desire added privacy while online may use it a great deal. Others might only use it at wireless Hotspots or when traveling. Again, for a MUCH more complete answer, please visit, Why do I need a “personal” VPN?

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How does the VPN work?

When you activate your PD-Proxy, it instantaneously builds an encrypted tunnel through your Internet connection from wherever you are to one of our Secure Internet Gateways. All Internet data between you and PD-Proxy is now encrypted. Nobody can break the encryption, including your ISP.

We also assign you a temporary and random PD-Proxy private IP address behind our gateway. Your “public” address will be that of whatever server of ours you are connected to for that session. This private IP cannot be traced by anyone through our server nor can anyone find your real IP address or location. You now cannot be sniffed, snooped, or spied on by anyone on your local network or across the Internet to our gateway.

Once your data reaches our Secure Internet Gateway, we decrypt the data (we must so that your intended party can make sense of it), and send it to its destination. This last part is safe because it would be virtually impossible to “sniff” data between a secure data center over an actual Internet backbone link. It just doesn't happen. “Sniffing” and “spying” occur over local networks because it is so very easy to do -much easier than trying to break into a guarded bunker-type data center with biometric scanners and such.

When we receive the data from your destination server, we re-encrypt it and send it to you through the encrypted tunnel so no one can intercept it.

Sound complicated? It only takes milliseconds. You shouldn't even notice it's happening.

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Will it work over any type of Internet connection?

Yes. The VPN services should work over any Internet connection. Wired, Wi-Fi, and other wireless technologies should all support the VPN tunnel. We do recommend a broadband connection for best performance.

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Is the VPN easy to set up? Is it all done online?

Yes. After purchase, you should be up and running within a few minutes.

Although VPNs are complex applications, we've invested a great deal of time and money into developing a completely online setup process for VPN services. No additional software or hardware is required.

And, if we may say so, this will be a far better experience than you'll receive from other companies where you'll often receive more of a “do it yourself” kit designed for computer experts.

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Do you share my information with any other company?

No. Absolutely not.

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Why are your prices so low versus your competition? Am I missing something?

No. There are no hidden fees or limits and we skimp on nothing. Although we can only theorize on the pricing strategy or cost structure of our competition, here are some thoughts.

We're not greedy and are in it for the long haul.

We're not trying to maximize profit per transaction, but with economies of scale and continued customer loyalty we see increasing returns over time. That was the plan from the beginning. We made an upfront investment to build PD-Proxy and continually reinvest revenues to sustain its expansion. We recoup that investment as the business grows and customers renew month after month.

Because of our repeatable and scalable design and infrastructure, we can support growth with ease and things tend not to break. This lowers operating costs and makes for happy customers. Happy customers not only renew year after year, but they tell their friends and colleagues about us so we don't have to spend much on marketing.

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What types of payment do you accept?

We use GCash and PayPal to process all major credit cards, checks, and, of course, PayPal itself.

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Do you offer a monthly plan?

Yes we do.

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Do you offer trials?

We do offer free trial accounts which has some limitations implemented. Like throttled download speed of 256kb/s and limited 100MB Bandwidth daily. You can sign up for a free account at https://www.pdproxy.com/signup.htm

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Do you have a Money Back Guarantee?

We will return your payment in full within 3 days if you have not transferred at least 50MB of data. We will no longer refund your payment if you have transferred more than 50MB of data(in + out).

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Does PD-Proxy work anywhere and everywhere?

It should. We've had implemented some techniques so that PD-Proxy would get through most any force field.

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Why is a VPN better than a proxy?

A VPN encrypts all data (Surfing, IM, FTP, etc.) to and from your computer where a proxy typically only encrypts http (WWW) traffic. VPNs also tend to be much faster and more reliable.

To be fair, although limited in function, a commercial proxy, from a reputable company, may be fine for certain things.

Unfortunately, many try the free anonymous web proxy route. These can be set up (and shared) by literally anyone. Yes, anyone - criminals, hackers, child pornographers, well-meaning geeks who are running it over their Grandma's cable connection. You just don't know.

Utopian “fight the power” visions aside, using anonymous proxies means you may be pumping your passwords and personal data through a server setup by a couple enterprising 13-year-old hacker.

Which may work out fine for you...but it probably won't.

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Do you keep logs of my activity? Can you monitor my web surfing?

We are not set up in any way to view an individual customer's activity, nor do we monitor, capture, or store logs that are directly attributable to any individual customer. Some indirect data, and the other bits that are cached during the regular course of running an Internet business, are regularly destroyed, mostly during our weekly maintenance windows. In fact, we only keep this minimal and temporary “trailing log” of indirect data in case we learn a user is violating the terms of use, e.g. spamming, committing crimes using the service, etc. In that specific case, we will report this to our abuse team, determine the guilty party through a laborious matching process, terminate their service, and take further action, if necessary.

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What can I do and not do over the service?

We'd say simply, please don't commit any crimes or cause harm to anyone using the VPN, but the lawyer-approved version is here.

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Will my current e-mail work through the VPN?

It will only work if you are using our gaming servers since SMTP ports are blocked on our servers except gaming servers.

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ISP-supplied DNS (Domain Name Service) can cause privacy, performance, and blocking issues. Does PD-Proxy offer DNS service for complete security and privacy?

No. But we will definitely setup our own DNS servers in the future. Currently our VPN setup uses OpenDNS and Google DNS servers for your DNS queries.

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I used another VPN service that had repeated outages. What is your uptime?

Other than our scheduled one-hour maintenance window every Sunday at 6:00 PM (8:00 GMT), which usually lasts a few minutes in reality, we've had no more than 1 hours cumulative unplanned downtime since we brought our system online this year.

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Do you have bandwidth limits, transfer limits, or censor content on premium accounts?

No. There are no bandwidth or transfer limits and we censor no content with the exception of sites that are repeatedly known for offering illegal content.

We closely monitor and ensure we keep plenty of bandwidth and server capacity in reserve for peak load times. That being said, if we detect abusive usage patterns, e.g. you're trying to run a phone company over the VPN, we reserve the right to be unpleasant about that.

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Will the VPN slow my Internet connection down?

Any VPN or security application can slow performance, but it depends on a great many factors which can vary second to second and with each website you visit. Some users actually experience a speed increase when using the VPN service.

Overall, due to the encryption and distance, you will likely see a slowdown in download speed, but it shouldn't be too noticeable in any practical terms. And, due to how the VPN “optimizes” traffic you can usually rely on an increase in upload speed, which can improve the performance of applications such as VoIP.

If you feel the VPN is slowing your connection abnormally, please consult Support immediately for troubleshooting.

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Can I share my PD-Proxy connection?

PD-Proxy is priced and supported as an individual end-user service. Therefore, sharing your VPN connection or running the VPN account on a router, instead of a computer or other end-user device is prohibited.

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What kind of support do you offer?

All customers enjoy unlimited online support 365 days a year. Any e-mail sent to support@pdproxy.com will be responded in 24 hours time frame.

We understand that online chat or phone support would seem to be better, but our e-mail trouble ticketing system gives us the opportunity to capture, track, and resolve support issues more effectively and also keep our prices lower. We don't believe you will be dissatisfied with the responsiveness. We take it very seriously.

Lastly, we are continually investing in automation and our installers to ensure that support issues are minimized in the first place. That's the real goal.

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Do you support torrents and P2P services?

We are offering data security and privacy service (not piracy) although torrent technology has many legitimate applications, it is often used in the trading and sharing of media files with 100,000 of your closest friends.

It is a fact that P2P sites are often riddled with trojans, law enforcement honeypots, Identity thieves as well as, of course, copyrighted material. We also hear regularly from customers that when they subscribed to proxy services that cater to P2P activity they were sometimes attacked through these sites.

Suffice it to say that, all arguments aside, we'd be remiss as a security company to encourage use of these sites so , like most every other VPN provider, we must say that if your goal is to download or upload pirated files, meaning they contain copyrighted content without the owner's permission, please do not do so over our network.

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What Operating Systems do you support?

We currently only support Windows Operating Systems

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I am in a country or location that monitors, blocks, or censors the Internet. Will your service work for me?

Yes. Many of our customers are in countries or locations that block Internet services such as Skype or otherwise censor or monitor Internet activity or content. The VPN service should give you full and uncensored access to the Internet.

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Can I use VoIP over PD-Proxy?

Yes. Although we can't vouch for every VoIP service out there, we have many thousands of customers using Skype, Vonage, and many other VoIP services over the VPN.

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Will the VPN service unblock Skype, Vonage, and other VoIP services if they are blocked in the country in which I am located?

Yes. Again, although we cannot vouch for the performance of every VoIP service out there, we have thousands of customers in blocked countries that use Skype or other major VoIP services every day over the VPN.

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Where are your VPN servers located?

We are actively adding more servers you can check the list and status of our servers here: http://www.pdproxy.com/server-status.htm

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What if I try it and just don't like it?

You should thouroghly test our service using our free trial accounts before signing up for our premium services to make sure that our product meets your expectations. In case you changed your mind after subscribing, we will return your payment in full within 3 days after your payment if you have not transferred at least 50MB of data.

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